Legal
Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 1, 2025
Volta Series ("we," "us," or "our") operates the voltaseries.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order for our agricultural processing equipment.
1. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via Paystack)
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device and operating system information
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Create and manage your account
- Communicate with you about orders, deliveries, and support
- Send promotional emails and newsletters (with your consent)
- Improve our website, products, and services
- Comply with legal obligations
3. Payment Processing
We use Paystack as our payment processor. Your payment card details are sent directly to Paystack over an encrypted connection and are never stored on our servers. Paystack's use of your personal information is governed by their own privacy policy.
4. Information Sharing
We do not sell or rent your personal information. We may share your information with:
- Service providers: Payment processors, email services, and delivery partners who help us operate our business
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In the event of a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalize content. You can control cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with a data protection authority
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for accounting and legal compliance purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: sales@voltaseries.com
- Phone: +234 904 042 0855
- Address: Nigeria